FAQs
A practical starting point for choosing lighting and preparing your enquiry.
How do I choose the right size?
Measure the room, ceiling height and the furniture around the intended position. Compare those measurements with the dimensions listed for the product. A paper outline or a simple sketch can help you picture its scale before deciding.
What product details should I check?
Review the available dimensions, finish, light source, output, dimming compatibility and installation requirements. Check whether bulbs or other components are included. If a detail is missing or unclear, ask before ordering.
Can any light be used in a bathroom or outdoors?
Suitability depends on the specific product and where it will be installed. A room category is a browsing aid. Confirm the product specifications and ask your installer to assess the intended location before choosing a fitting.
How do I create a softer atmosphere?
Think in layers: an overall source of light, focused light for an activity and a softer accent where you want to draw the eye. Consider glare, reflections and how the room changes after dark. Our lighting guide offers more ideas.
Where can I confirm delivery, returns or warranty details?
Shipping is free on every order to Australia and New Zealand. Processing takes 1–3 business days, followed by an estimated 7–12 business days for delivery after dispatch. Business days are Monday to Friday.
Read our shipping and returns information. For returns or warranty questions, contact us with the product name and your order number, if available.