Contact information
Contact Information
Last updated: 13 September 2026
Frame & Glow is an online lighting and homewares store operated by SKILL LAUNCH LABS PTY LTD. Customers may contact us with questions about products, orders, delivery, returns, refunds, privacy or complaints using the details below.
Business details
Store name: Frame & Glow
Legal operator: SKILL LAUNCH LABS PTY LTD
ABN: 97 687 286 924
Website: https://frameandglow.com.au
Business address: 138 Foveaux St, Surry Hills NSW 2010, Australia
Customer support
Email: info@frameandglow.com.au
Phone: +61 2 5500 9308
Hours: Monday to Friday, 9:00 AM–5:00 PM Sydney time (AEST or AEDT, as applicable), excluding New South Wales public holidays
We aim to respond within one business day. Please include your order number when contacting us about an existing order.
Returns
Do not send products to our business address or to the sender's address shown on a parcel unless our support team has expressly authorised that address for your return. Products may be fulfilled by different partners, so approved returns must be sent to the specific return address supplied by our support team.
To request a return, email info@frameandglow.com.au and read our Returns & Refunds Policy.
Other policies
You can also reach us through our Contact Us page.